How Do I Cancel My P&O Cruises Booking?

About P&O Cancellation Policy

 

When booking a cruise, travelers need to plan ahead and confirm their reservation. Even the final payment has to be made by the passengers up to 90 days before departure. P&O cruise bookings start up to 11 months before departure, and passengers are asked to make the final payment up to 91 days before the date of departure. The plan might change in between, which requires many passenger to withdraw their booking. Canceling a ticket with P&O Cruises can be done by contacting the cruise line's agents over the phone. 

 

Steps to Cancel P&O Cruises Booking 

 

Canceling a ticket with P&O Cruises isn't possible online. In order to cancel P&O Cruises Booking, the lead guest must join the agent of the cruise over the phone and request the cancellation. Here are the steps involved in canceling a booking with P&O cruise line: 

 

  • Dial  0344 338 8003 (local charges may apply) and connect the call. 
  • Get the details on the cancellation from the P&O cruise agent and keep the following information ready.  
    • Full name
    • Date of birth
    • Your booking reference
    • Contact details, such as your email address
    • Address 

 

  • Follow the directions of the agent and review the cancellation charges. Please submit the required documents, such as tickets and receipts. 
  • Once the agent cancels your booking, they'll send you the details to your registered email address. You can then apply for a refund. 

 

Operating Hours

 

P&O Cruises does not provide round-the-clock customer support to its passengers. Therefore, you must make the call during working hours only to get assistance from the agents with the cancellation. They operate during the following hours: 

 

  • Monday to Wednesday: 8.30 am – 8 pm
  • Thursday 5th June 2025: 10 am – 8 pm
  • Friday: 8.30 am – 8 pm
  • Saturday: 8.30 am – 6 pm
  • Sunday: 10 am – 5 pm
  • On Bank Holidays, we will be open 10 am – 5 pm.

 

If you're trying to reach the P&O cruise from an international border, the number mentioned above won't work. Instead, use the cruise's international phone number, which is +44 344 338 8635.

 

What is P&O Cruise Cancellation Policy? 

 

Passengers who cancel their reservation are responsible for paying a cancellation fee, as outlined in the P&O Cruise Cancellation Policy. The amount of the fee depends on when the cancellation request is made and the type of ticket held. For a clearer understanding, see the points below: 

 

  • 91 Days before departure: The cruise line will forfeit the deposit amount made by the passengers. Other than this, no charges were applied.  
  • 90 to 57 days: 50% of the total price of the ticket will be charged as a cancellation fee to the passengers. 
  • 56 to 42 days: The cruise line will deduct 60% of the total ticket price from the passengers as a cancellation fee. 
  • 42 to 16 days: Passengers will be required to pay 75% of the ticket price as a cancellation fee. 
  • 16 to 6 days: A 90% cancellation fee of the ticket price will be charged. 
  • Less than 6 days: No refund will be processed to passengers. 

 

Conclusion 

 

To cancel your P&O Cruises booking, contact their agents by phone. Be prepared with your personal details and booking reference. Cancellation fees vary based on timing, with significant fees applied closer to the departure date. Refund requests can be made after cancellation confirmation. Operating hours are limited. 

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